Accenture is hiring for 7 different positions for all branches and batches

Accenture is hiring for 7 different positions for all branches and batches
Accenture is hiring for 7 different positions for all branches and batches

Accenture is hiring for 7 different positions for all branches and batches

Following are the list of available roles for you:

ROLE #1: PROGRAM SUPPORT (PROGRAM CONTROL SERVICES)

Key Responsibilities:
Reporting support
Process support
Service management
Run support
Knowledge and Skill Requirements:
Good communication skills
Co-ordination and follow-up with various stakeholders
Preparing MIS reports and publishing it as per the SLA
Resource Management (onboarding and Offboarding)
Demand creation on demand and supply tool
Administrative/Operations Support
Service Management/tooling support
Assets and Artefacts management
Knowledge on MS Office – Excel, Word
Ability to learn and perform quickly

ROLE #2: POWER PLATFORM INTERN (CIO)

Key Responsibilities:
Develop new features or products for an area of our platform working alongside with the low code/no code development Team
Maintain and enhance current features and functionalities and monitor and control the system
Configure business processes based on defined business requirements
Knowledge and Skill Requirements:
Should be familiar with basic computer knowledge/skills
Reasonably good communication and interpersonal skills both written and verbal
Should aspire to work on Technical area (low code/no code platform)
Good aptitude and analytical skills
Interest in configuring, maintaining, and enhancing current features and functionalities of the system
Good-to-have skills: SQL, Basic familiarity with MS Office, Agile

ROLE #3: MANUAL FUNCTIONAL TESTING, AUTOMATION TESTING (QUALITY ENGINEERING)

Key Responsibilities:

Co-ordination and follow-up with various stakeholders
Preparing MIS reports and publishing it as per the SLA
Resource Management (onboarding and offboarding)
Demand creation on demand and supply tool
Administrative/Operations Support
Service Management/tooling support
Assets and Artefacts Management
Knowledge and Skill Requirements:
Excellent communication skills
Knowledge of MS Office – Excel, Word
Ability to learn and perform quickly
Ability to document and troubleshoot errors
Knowledge of test management software (e.g., qTest, Zephyr) and SQL
Attention to detail
Analytical mind and problem-solving aptitude
Strong organizational skills
Good-to-have skills: Familiarity with Agile frameworks and regression testing
ROLE #4: DESKTOP SUPPORT (ICI)

Key Responsibilities:
Take ownership of customer issues reported and solve their problems through by providing resolution
Research, diagnose, troubleshoot, and identify solutions to resolve system/application issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure proper logging of all issues
Document technical issues in the knowledge database
Keep track of users’ system issues until resolved by adhering to the SLA
Technical Experience:
Should possess ability to learn and work on changing and emerging technologies. Certification in new technologies like Azure, AWS will be added advantage
Knowledge and Skill Requirements:
Good technical skills with current technology
Good communication skills both written and verbal
Tech-savviness
Flexible to work in all shift and under pressure situations
Good analytical skills

ROLE #5: ASSET SUPPORT (ICI)

Key Responsibilities:
Design and execute asset management policies, procedures, and processes
Coordinate with management in utilizing asset management tools to analyze, review, and track asset data
Develop asset control processes to monitor accountability identification, maintenance, location, and contracts
Ensure that all equipment is properly documented and maintained in the asset inventory system
Manage IT store and update/organize as needed
Develop and maintain asset, inventory, and lifecycle management policies and procedures

Education: B.Sc./BCA; Should have completed 15 years full-time education

ROLE #6: CTSD RMS SUPPORT (ICI)

Key Responsibilities:
Respond to the incidents reported by customer through voice, email, chat, and Self Service
Identify, investigate, and diagnose the issue, resolve or assign the incident to the right assignment group
Provide resolution to customer based on in-scope processes
Follow the incident lifecycle as defined by process
Technical Experience:
Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
1 Year of relevant experience with Hardware and Software related troubleshooting skills
Knowledge and Skill Requirements:
Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
Excellent customer service skills
Ability to work with or without direct supervision
Comfortable to work in different shift and 24/7
Qualifications:
Education: B.Sc./BCA; Good-to-have: ITIL, Technical certification
Experience: 1 year of relevant troubleshooting experience

ROLE #7: TECH VOICE SUPPORT (ICI)

Key Responsibilities:
Maintenance administration of Voice PBX systems services
Handle day-to-day Voice operations, requirements issues
Research, diagnose, troubleshoot, and identify solutions to resolve phones, call routing issues


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